IGNOU BPOI 101 SOLVED ASSIGNMENT

Included:

BPOI 101 2025 - English

DBPOFA

TUTOR MARKED ASSIGNMENT (2025)

Introduction to Finance and Accounting: Business Process Outsourcing

Maximum Marks: 100

Course Code: BPOI - 101

Weight age: 30%

Note: This assignment covers all of Course 1. All questions are compulsory. Marks assigned to the questions have been shown in the bracket.

Q1. Fill in the blanks:

(1x5=5)

1.  ......................... refers to any commercial activity that is undertaken in an organization.

ii. Payroll is a ................. function.

Working from home rather than going to office is termed as ..................

iv. IFRS means .........................

V. Stability check is done in ................

(1x5=5)

Q2. True or False:

i. Companies start outsourcing with the critical and essential processes.

ii. General Electric's (GE) is an electronic industry.

An issue escalation tool is an efficiency tool.

iv. The only thing which is constant in life is change

V. External sourcing advisors are consultants.

Q3. Write short notes on: (In about 200-250 words)

(10x3=30)

i. Any one career option in BPO

ii. Selection criteria used by employers in F&A ΒΡΟ

Working conditions in BPO

Q4. Differentiate between:

(12.5x2=25)

i. Voice and non- voice processes

ii. Off-shoring and Out sourcing

Q5. Explain the different phases in Finance and Accounting Outsourcing?

(15)

Q6. Describe the various stages Enabling Technologies & their impact in a BPO organization.

(20)

Last Date for Submission of Assignment (or as and when notified by the University)

For June TEE Exam

For December TEE Exam

31st March

30th September

BPOI 101 (January 2026 - July 2026) - ENGLISH

DBPOFA

TUTOR MARKED ASSIGNMENT

Introduction to Finance and Accounting: Business Process Outsourcing

Maximum Marks: 100

Course Code: BROI – 101/001

Weight age: 30%

Pass Marks: 40%

January 2026 session & July 2026 session

Note: This assignment covers all of Course 1. Marks assigned to the questions have been shown in the bracket

Section A

Attempt any 05 questions

1) Explain the concept of Outsourcing& its benefits in detail?

(10)

2) Describe the various stages in an outsourcing project?

(10)

3) Explain the concept of on shoring and off shoring with the help of example

(10)

4) Explain types of Industry structure of BPO industry?

(10)

5) Compare the benefits of outsourcing to a captive setup versus a third party setup.

(10)

(10)

6) Explain the difference between "core and non-critical" and "non-core and non-critical" processes. Give at least one example of each in a business organization.

7) What behavioral skills are required to work in BPO industry?

(10)

8) Differentiate between Voice & Non Voice processes in BPO Industry?

(10)

Section B

Attempt all questions

1) What is cultural sensitization in USA & UK?

(10)

2) List and describe the new areas of outsourcing?

(20)

3) Draw and define the various functions of Procure to pay.

(20)

Last Date for Submission of Assignment

For June TEE Exam                      31st March

For December TEE Exam           30th September

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