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CPI 102: Redressal of Consumer Grievances: Role of Various Stake Holders

Title Name IGNOU CPI 102 SOLVED ASSIGNMENT
Type Soft Copy (E-Assignment) .pdf
University IGNOU
Degree CERTIFICATE PROGRAMMES
Course Code CCP
Course Name Certificate in Consumer Protection
Subject Code CPI 102
Subject Name Redressal of Consumer Grievances: Role of Various Stake Holders
Year 2025
Session -
Language English Medium
Assignment Code CPI 102/Assignment-1/2025
Product Description Assignment of CCP (Certificate in Consumer Protection) 2025. Latest CPI 102 2026 Solved Assignment Solutions
Last Date of IGNOU Assignment Submission Last Date of Submission of IGNOU BEGC-131 (BAG) 2025-26 Assignment is for January 2026 Session: 30th September, 2026 (for December 2025 Term End Exam).

Semester Wise
January 2025 Session: 30th March, 2026 (for June 2026 Term End Exam).
July 2025 Session: 30th September, 2025 (for December 2025 Term End Exam).
FormatReady-to-Print PDF (.soft copy)

📅 Important Submission Dates

  • January 2025 Session: 30th October, 2025
  • July 2025 Session: 30th April, 2025
  • January 2025 Session: 30th October, 2025
  • July 2025 Session: 30th April, 2025

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CPI 102 (January 2025 - July 2025) - ENGLISH

CPI-102: Redressal of Consumer Grievances: Role of Various

Stake Holders

Course Code: CPI-102

Assignment Code: CPI-102/TMA/2025

Total Marks: 100

Answer all the questions in your own words.

1. Discuss various schemes under "Consumer Welfare Fund provided by the State Government and other bodies.

2. Discuss the important functions of Federation of Indian Chambers of Commerce and industry (FICCI).

3. Discuss the functions of Voluntary Consumer Organisation (VCOs) and Non-Government Organisations (NGOs)

4. Discuss the 'Do' and 'Don'ts' for a Consumer Activist along with Strategies and Tactics

5. Discuss the Laws governing Advertisement.

6. Discuss the Sectors which are more prone to Consumer issues and Disputes.

7. Write a note on "Mediation'.

8. Discuss the grounds for filing Complaints to Banking Ombudsmen.

9. Write a note on Consumer Interpol'.

10. Write short notes on:

(a) National Consumer Helpline.

(b) Customer Service Centres.


CPI 102 (January 2025 - July 2025) - HINDI

सी.पी.आई 102: उपभोक्ता शिकायतो का निवारणः विभिन्न हितधारकों की भूमिका

पाठ्यक्रम कोड: सी.पी.आई-102

सत्रीय कार्य कोड : सी.पी.आई-102/टीएमए/2025

कुल अंक : 100

सभी प्रश्नों का उत्तर अपने शब्दों में लिखिए।

1. राज्य सरकार एवं निकायों द्वारा प्रदत्त उपभोक्ता कल्याणकारी निधि के तहत विविध योजनाओं की चर्चा कीजिए।

2. भारतीय वाणिज्य एवं उद्योग (FICCI) के महत्वपूर्ण प्रकार्यों की चर्चा कीजिए।

3. स्वैच्छिक उपभोक्ता संगठन वी.सी.ओ और गैर सरकारी संगठनों एन.जी.ओ. के प्रकार्यों की चर्चा कीजिए।

4. एक उपभोक्ता कार्यकर्ता के लिए क्या करें और क्या न करें की चर्चा कीजिए।

5. विज्ञपनों को नियंत्रित करने वाले विविध कानूनों की चर्चा कीजिए।

6. उपभोक्ता मुददों एवं विवादों की जिन क्षेत्रों में अधिक संभावना है उन क्षेत्रों की चर्चा कीजिए।

7. 'मध्यस्थता' पर सविस्तार नोट लिखिए।

8. बैंक लोकपाल के समक्ष शिकायत दर्ज कराने के विविध आधार कौन से हैं। चर्चा कीजिए।

9. उपभोक्ता इंटरपोल पर नोट लिखिए।

10. संक्षिप्त नोट लिखिए।

(क) राष्ट्रीय उपभोक्ता हेल्पलाइन।

(ख) ग्राहक सुविधा केंद्र।

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