IGNOU MS 96 SOLVED ASSIGNMENT

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MS 96 (January 2025 - July 2025) - ENGLISH

ASSIGNMENT

Course Code:MS-96

Course Title:Total Quality Management

Assignment Code:MS-96/TMA/JAN/2025

Coverage:All Blocks

Note: Attempt all the questions and submit this assignment to the coordinator of your study centre. Last date of submission for January 2025 session is 30th April, 2025.

1. How relevant is Kaizen in the present complex situations? Discuss with respect to its merits and demerits.

2. Assume that you are the quality Manager of the Organization. Propose a plan of action to improve the quality of your organization,

3. Explain in detail the concept and relevance of ISO 9001 for organizations in the present context.

4. Discuss the relationship of Strategy with total Quality Management and how a proper strategy helps in maintaining the quality of the organization.

5. What do you understand by Professional Aptitudes with respect to auditing in Total Quality Management? Explain.

6. What is meant by Certification? Do you think certifications are important for an organization? Justify.

MS 96 (January 2025 - July 2025) - ENGLISH

ASSIGNMENT

Course Code:MS-96

Course Title:Total Quality Management

Assignment Code: MS-96/TMA/JAN/2025

Coverage:All Blocks

Note: Attempt all the questions and submit this assignment to the coordinator of your study centre. Last date of submission for January 2025 session is 30th April, 2025.

1. How relevant is Kaizen in the present complex situations? Discuss with respect to its merits and demerits.

2. Assume that you are the quality Manager of the Organization. Propose a plan of action to improve the quality of your organization.

3. Explain in detail the concept and relevance of ISO 9001 for organizations in the present context.

4. Discuss the relationship of Strategy with total Quality Management and how a proper strategy helps in maintaining the quality of the organization.

5. What do you understand by Professional Aptitudes with respect to auditing in Total Quality Management? Explain.

6. What is meant by Certification? Do you think certifications are important for an organization? Justify.

MS 96 (July 2025 - January 2026) - ENGLISH

ASSIGNMENT

Course Code :

MS-96

Course Title

,

Total Quality Management

Assignment Code :

MS-96/TMA/JULY/2025

Coverage :

All Blocks

Note: Attempt all the questions and submit this assignment to the Coordinator of your study centre. Last date of submission for July 2025 Semester is 31 October 2025 and for January 2026 Semester is 30th April, 2026.

1. Discuss the evolution of Quality Management concept.

2. Suppose you are a TQM practitioner. List and explain the set of beliefs which you must possess as a TQM practitioner.

3. What do you understand by Quality Costs? Describe different types of source of items of Quality Costs which are used while implementing TQM.

4. What is Six-Sigma? Explain the different steps involved in the process of Six-Sigma.

5. Explain the steps involved in creating High-Quality System Documentation.

MS 96 (July 2026 - January 2027) - ENGLISH

ASSIGNMENT
Course Code : MS - 96
Course Title : Total Quality Management
Assignment Code : MS- 96/TMA/JULY/2026
Coverage : All Blocks
Note: Attempt all the questions and submit this assignment to the Coordinator of your
study centre. Last date of submission for July 2026 Semester is 31st October 2026
and for January 2027 Semester is 30th April 2027.
1. Compare and contrast the fundamental quality theories of W. Edwards Deming (notably
his 14 Points for Management), Joseph M. Juran (The Quality Trilogy), and Philip
Crosby ("Quality is Free" and Zero Defects). Examine how a contemporary e-commerce
giant such as Amazon balances Deming's emphasis on ongoing process enhancement
with Crosby's unequivocal criterion of "zero defects" in customer satisfaction.
2. Explain the theoretical difference between "Control" and "Capability" with the help of
suitable examples.
3. An international airline is facing a significant decline in customer satisfaction ratings
attributable to persistent aircraft delays and baggage handling mistakes at a primary hub.
As a freshly appointed Master Black Belt, you are responsible for initiating a Six Sigma
project. Explain how you would apply the Six Sigma techniques to overcome the issue.
4. Explain the structural and strategic distinctions between obtaining ISO 9001:2015
Certification and securing a national quality accolade such as the Malcolm Baldrige
National Quality Award (MBNQA) or the Deming Application Prize.
5. What is the relationship between Total Productive Maintenance (TPM) and Total Quality
Management (TQM)? Support your answer with the help of examples.

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